
Now, Listen…
I’m going, to be honest with you in this article…
I’m going to tell you what others won’t.
Look, you do a great job your patients get results, but you still can’t differentiate yourself from other clinics and charge more!
And ask yourself why it’s that.
Let me tell you something:
- if your clinic looks the same as the other ones
- has the same offer
- communicates the problem the same way
You are not differentiating yourself and you are competing at the bottom.
That’s frustrating, right? Because you know you are worth more, what you do is worth more.

So how you can change that?
First of all, nobody cares about you, and that’s the hard truth, your patients care about their problems, what does that mean for you?
That means, the better you communicate to your clients the problems you solve and how you solve them, the higher the chances for you to differentiate from other clinic owners.
That’s how differentiated products and services charge more for the same thing because they understand their customers inside-out, study their problems and speak the same language.

How you can differentiate yourself and your clinic as a specialist practitioner?
Get emotional – instead of just writing “back pain” as a service, you can elaborate it a little bit more, what are the problems that back pain causes in real life, what studies show for people with back pain.
Example: Imagine yourself getting out of bed tomorrow and the back pain you have been struggling with is finally gone, meaning you finally get to play in the garden with your kids and enjoy the precious end of summer without pain that causes you to stress, worry frustration and to be short-tempered.

I’ve lost count on the number of clinic owners that talk all about themselves and don’t speak to the client.
This is not about you. I'll say it again potential clients don’t care about you. And I know that’s really hard for some people to hear, but it’s the truth that nobody wants to hear you going on about how amazing or how awesome you are. What they’re interested in is I’ve got a problem that needs fixing. I want to know if you can help me fix my problem. I’m not interested in how good you are.
I’m interested in whether you can help me.
TIP if you’re ever at all unsure as to whether you’re doing this correctly, go to your homepage on your website and count the number of times that you’ve mentioned the word I, or we, and then also go and count the number of times that you’ve mentioned the word you if you’ve got disproportionately more instances of you saying using the words I, and we, than you it means that you’re not focused on the customer. You’re focused on yourself.
So what you need to do is you need to turn those I’s and we’s to you’s. You can be the best clinician in the world. But if somebody comes to your website and it comes across as being cold and clinical and is all about you blowing your own trumpet, it’s going to put people off.
Find you low hanging fruit or quick wins
Keep it simple by having a look at what you already know works in your clinic
- List out your sources of referral?
- How many clients come from each source?
- What is the average spend per client?
- Are they your ideal client?
- Will they buy your new/redefined services?
- Is there anything else you can do to increase the number of referrals from this source?

Podcast
Welcome, to the Biology of Business podcast where the big question we aim to answer is, how health professionals who haven't sold out to big pharma, can reach the world they wish to serve, and be profitable?